Log in, verify your email and set up an authenticator app

There are three ways to log in to Paidnice: with Xero, with QuickBooks (Sign in with Intuit), or with an email address and password. Most login problems come from using a different method from the one you signed up with.

Use the method you signed up with

If you signed up with Xero or QuickBooks, log in the same way each time. Your password belongs to Xero or Intuit, so Paidnice has no password to reset, and a password reset email from Paidnice will not arrive.

If you see an error, or your account looks empty or blocked, try the other login method.

Why Paidnice asks for an authenticator app

Xero and QuickBooks require Paidnice to offer two-step login. If you log in with an email address and password, you add Paidnice to an authenticator app the first time.

You can use any authenticator app. Google Authenticator is common, and password managers such as 1Password, LastPass and Bitwarden also work.

If you would rather not use one, log in with Xero or QuickBooks. Two-step login then happens on their side, and you do not need anything extra.

Add Paidnice to your authenticator app

1. Open your authenticator app and scan the QR code on the Paidnice login screen.
2. If you cannot scan it, copy the long setup code into the app instead. This code does not go into the Paidnice login box.
3. The app now shows a 6 digit code that keeps changing. Enter the current code in Paidnice.

Each time Paidnice asks for a code, open the app and enter the one showing at that moment.

You got a new phone

Contact support and ask for your two-step login to be reset. The next time you log in, Paidnice asks you to add a new authenticator.

The verification email did not arrive

Signing up with an email address and password sends a verification link. Check your spam folder first. You cannot accept an invite until your email address is verified. See Users and access.

If the email does not arrive or the link has expired, contact support with the email address you used, and they can verify it for you. Signing in with Xero or QuickBooks instead verifies your email address automatically.

Your invite has expired

Invites expire after 14 days. Ask a connected user to invite the same address again from the Users page. It does not use another seat.

Your Xero or QuickBooks login has changed

This also covers a colleague who has left and an email address that no longer works.

1. Sign up to Paidnice with your new login.
2. Connect the same Xero organization or QuickBooks company.

Paidnice matches it to the existing setup and makes you a connected user, with the same groups, policies and history. The Users page then shows both your new and your old login. See Users and access.

To take over the subscription as well, see Your Paidnice invoices, card and billing owner.

You have two logins on one email address

If you once signed up with Xero or QuickBooks and also with an email and password, you can have two logins under the same address. This can show as an error after you log in, or as a screen that will not load.

Try the other login method, in a fresh browser window. If that does not work, contact support and ask them to reset your login so that you have only one.