Your Paidnice invoices, card and billing owner

All of this starts under Billing & Subscriptions in the account menu at the top right. Only the billing owner, the person shown under Billing Managed By in Settings, General, can see invoices or change the card.

These are the invoices Paidnice sends you for your subscription. For invoices you send your own customers, see How Paidnice works.

Download past invoices

Open Billing & Subscriptions and use the invoices button on your subscription page.

Have invoices emailed to you

Contact support with the address that should receive each invoice, for example your accounts team or an accounts payable inbox such as Dext. They can set it up, and every future invoice is then emailed there. You cannot set this yourself in Paidnice.

Update your card

Open Billing & Subscriptions, click into your plan and update the payment method. If someone else is the billing owner, they need to do this, or you can take billing over first.

Change the billing owner

• You are a connected user: you can take billing over from the Billing page. This creates a new subscription for you to put a card on. See Plans and billing.
• You want to keep the existing subscription: contact support and tell them who should take over. They can transfer it, and you do not need to cancel and subscribe again. The new owner then sees the past invoices.
• You are not a connected user yet: sign up with your own login and connect the same organization first. See Log in, verify your email and set up an authenticator app.

A payment failed

Paidnice retries a failed payment automatically after a few days. If your card has changed, update it before the next retry. Contact support if you want it retried sooner.

Free actions do not help while a plan is past due, so automatic actions can stop until the payment goes through. See Plans and billing.