Help centre/Get paid/Invoice queries

Invoice queries

Track why a customer queries an invoice and pause chasing until it is sorted.

• How invoice queries work

  Record why a customer queries an invoice, who owns it and what happens next, and pause chasing until it is resolved.

• Let customers query invoices from the portal

  Add a Query this invoice button to the customer portal so problems reach the right person instead of being ignored.

• Working through open queries

  Find open queries, give each one an owner and a date, and resolve them so chasing starts again.