Create or remove a payment plan on an invoice

The invoice’s group needs a payment plan configuration first. See Set up payment plans for a group.

Creating a plan

1. Open the invoice and click Create Payment Plan.
2. Choose how many instalments to split it into, the frequency, and when the first payment is due.
3. If the configuration has a surcharge, it is shown and added to the total.
4. Adjust individual due dates and amounts if needed. The instalments must add up to the invoice total.
5. Click Create Plan.

The plan appears on the invoice page in Paidnice and on the invoice page in the customer portal, where the customer can pay the next instalment or the full balance. Users with the Payment Plan notification on (My Account) are emailed when a plan is created.

If the configuration has a surcharge, a line is added to the invoice in Xero or QuickBooks for it.

While the plan is active

• Reminder, late fee, SMS and other invoice policies stop for the invoice. Only payment plan reminder policies run.
• Payments recorded against the invoice in your accounting system are matched to instalments in date order. If the customer pays an instalment by card in the portal, see How payments work for how that is recorded.
• The invoice page shows the plan and which instalment is next.

Removing a plan

On the invoice page, open the plan and click Remove Payment Plan. All instalments are deleted, the surcharge line is taken off the invoice, and normal policies apply to the invoice again from the next recalculation. Payments already made are not affected.

You cannot start a new plan on an invoice that already has payments against it.