Cancel, pause or delete your account

Where the cancel option is, what happens after you cancel, and how to pause, disconnect or delete your account.

Canceling your subscription, disconnecting your accounting system and deleting your account are three separate things. Use the one you need.

Cancel your subscription

Open the account menu at the top right and choose Billing & Subscriptions.
Open your subscription and manage it from there. The cancel option is on that page.

Only the person shown under Billing Managed By in Settings, General can cancel. If that person has left, see Your Paidnice invoices, card and billing owner.

Canceling stops automatic actions at the end of the billing period. It does not disconnect your accounting system.

Disconnect Xero or QuickBooks

If you also want to remove Paidnice’s access, go to Settings, General, Advanced, Connection and disconnect there. While an organization is disconnected, nothing is synced and no emails go out. See How to connect Xero or QuickBooks.

If you are leaving, cancel your subscription as well.

Pause instead of canceling

To stop for a few weeks, turn on safe mode. Actions are still created, but none run. Your subscription keeps running.

There is no pause button for the subscription. If you need a longer break, contact support and tell them how long.

Delete your account and data

Contact support and ask them to delete your account. They disconnect it and mark it for deletion.

Come back later

If you canceled and want to start again, log in and subscribe from the Billing page. To come back after disconnecting, reconnect the same organization. Your groups, policies, templates and history are kept. See Users and access.

A charge after you canceled

Contact support with the date of the charge, and they can check it.